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Terms & Conditions

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Last Updated: 21/11/2025

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These Terms & Conditions (“Terms”) govern your use of the Golden Charm Beauty website and your purchase of products through our online store. By placing an order, you agree to these Terms.

1. General Information

Golden Charm Beauty (“we”, “us”, “our”) operates an ecommerce store offering skincare, haircare, beauty products, and related services.
These Terms apply to all online purchases made through our website.

 

If you do not agree to these Terms, please do not proceed with your order.

2. Eligibility to Purchase

By placing an order, you confirm that:

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  • You are 18 years or older, or have parental permission

  • You are providing accurate and up-to-date personal and payment information

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We may refuse service or cancel orders at our discretion.

3. Product Information

We aim to provide accurate product descriptions, images, and information.  However:

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  • Colours may appear differently on various screens

  • Packaging or formulations may occasionally vary due to supplier updates

  • Product availability may change without notice

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If a product is unavailable after purchase, you will be notified and offered:

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  • A refund,

  • A similar replacement, or

  • Store credit.

4. Pricing & Payment

All prices are displayed in AUD (Australian Dollars).

 

By completing checkout, you agree to:

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  • Pay the listed price for products

  • Pay applicable shipping fees

  • Authorise your payment method for the total order amount

 

We reserve the right to update prices at any time before checkout.

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Accepted Payment Methods

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  • Credit/Debit Cards

  • PayPal

  • Wix Payments

  • Other payment options offered at checkout

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We do not store or have access to your full payment details.

5. Shipping Policy

Shipping rates and delivery times are displayed during checkout.

 

Once your order is placed:

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  • It will be processed within 1–3 business days

  • You will receive a tracking number (if available)

  • Delivery times may vary depending on Australia Post or the selected courier

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Golden Charm Beauty is not responsible for:

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  • Delays caused by postal services

  • Incorrect shipping details provided during checkout

 

If you enter an incorrect address, please contact us immediately.
We cannot guarantee changes after the order has been processed.​

6. Returns, Refunds & Exchanges

Our Returns Policy forms part of these Terms.

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By checking out, you acknowledge:

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  • Due to hygiene reasons, opened or used beauty products cannot be returned

  • Unopened items may be accepted for return at our discretion

  • Damaged, faulty or incorrect items must be reported within 48 hours of delivery

 

Full details are available in our Returns Policy.

7. Allergies & Skin Sensitivity

By purchasing from our website, you acknowledge:

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  • Ingredients vary across products

  • Golden Charm Beauty is not liable for allergic reactions

  • It is your responsibility to check ingredients prior to use

 

If uncertain, contact us for assistance before purchasing.

8. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

 

We cannot cancel:

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  • Orders already dispatched

  • Made-to-order or final sale items

9. Promotions & Discount Codes

Promotions are subject to:

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  • Availability

  • Specific terms stated on the offer

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Discount codes:

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  • Must be entered at checkout

  • Cannot be applied after the order is placed

  • Cannot be combined unless otherwise stated

10. Intellectual Property

All content on our website—including logos, product descriptions, text, graphics, and images—is the property of Golden Charm Beauty and may not be reproduced without permission.

11. Limitation of Liability

To the maximum extent permitted by Australian law, Golden Charm Beauty is not liable for any:

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  • Indirect or consequential damages

  • Loss arising from misuse of products

  • Issues caused by third-party courier delays

 

However, your rights under the Australian Consumer Law remain protected.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on our website.

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By placing an order, you consent to:

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  • Us using your information to process your order

  • Email or SMS contact for order updates and communication

13. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be handled in Victorian courts or tribunals.

14. Contact Information

If you have any questions about these Terms, please contact us:

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📧 goldencharm.beauty@gmail.com
📍 Point Cook, Victoria, Australia
🌐 https://www.goldencharm.beauty

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