Shipping Policy
Last Updated: 21/11/2025
Golden Charm Beauty ships all orders using Australia Post, offering reliable and trackable delivery options across Australia. We aim to process and ship your order quickly so you can enjoy your beauty products as soon as possible.
1. Processing Times
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Orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an email notification once your order has been packed and shipped.
2. Shipping Options (Australia Post)
We offer the following delivery options via Australia Post:
2.1 Standard Parcel Post
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Estimated delivery: 3–8 business days (depending on your location)
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Includes tracking
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Shipping cost is calculated at checkout based on Australia Post rates
2.2 Express Parcel Post
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Estimated delivery: 1–3 business days
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Includes tracking and priority handling
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Costs may vary depending on parcel size, weight, and destination
Delivery timeframes are estimates provided by Australia Post and may vary due to seasonal demand, weather events, or network delays.
2. Shipping Options (Australia Post)
We offer the following delivery options via Australia Post:
2.1 Standard Parcel Post
-
Estimated delivery: 3–8 business days (depending on your location)
-
Includes tracking
-
Shipping cost is calculated at checkout based on Australia Post rates
2.2 Express Parcel Post
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Estimated delivery: 1–3 business days
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Includes tracking and priority handling
-
Costs may vary depending on parcel size, weight, and destination
Delivery timeframes are estimates provided by Australia Post and may vary due to seasonal demand, weather events, or network delays.
3. Free Shipping
Golden Charm Beauty may offer free shipping promotions or automatic free shipping for selected products or order thresholds.
Details will be displayed on:
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Product pages
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Your cart
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Checkout (if applicable)
Free shipping applies to Standard Parcel Post unless stated otherwise.
4. Order Tracking
Once your order has been shipped:
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A tracking number will be emailed to you
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You can track your parcel on the Australia Post tracking portal
If you do not receive a tracking email, please contact us.
5. Shipping Destinations
Australia
We currently ship to all addresses within Australia, including:
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Residential addresses
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Business addresses
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PO Boxes
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Parcel Lockers
International Shipping
At this time, Golden Charm Beauty does not offer international shipping.
6. Shipping Delays
While we aim to deliver your order promptly, delays may occur due to:
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Australia Post network congestion
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Public holidays
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Severe weather events
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Incorrect address provided at checkout
We recommend double-checking your shipping details before placing your order.
7. Incorrect or Incomplete Address
If an incorrect or incomplete address is provided:
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Delivery may be delayed
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The parcel may be returned to us
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Re-delivery will require additional shipping fees
Please ensure your address is complete and accurate.
8. Lost or Missing Parcels
If your parcel is delayed, lost, or shows as “delivered” but hasn’t arrived:
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Please check with household members or neighbours
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Contact Australia Post using your tracking number
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If unresolved, email us and we will assist on a case-by-case basis
Golden Charm Beauty is not responsible for parcels lost due to incorrect addresses provided by the customer.
9. Damaged Parcels
If your parcel arrives damaged:
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Please take clear photos of the product and packaging
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Email us within 48 hours
We will review and offer a replacement, refund, or store credit depending on the situation.
10. Contact Us
If you have questions about shipping, please contact:
📧 goldencharm.beauty@gmail.com
We aim to respond within 1–2 business days.