top of page
Golden Charm Beauty – Privacy Policy

Last Updated: 21/11/2025

Golden Charm Beauty (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our site or make a purchase:

1.1 Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely via our payment providers; we do not store your card details)

  • Order history

  • Customer service correspondence

1.2 Automatically Collected Information

When you browse our site, our systems may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on pages

  • Referring links

  • Cookies and similar tracking technologies

1.3 Marketing Information

If you subscribe to our newsletter or SMS marketing, we may collect:

  • Email address

  • Phone number

  • Marketing preferences

2. How We Use Your Information

We use your information to:

  • Process and manage your orders

  • Deliver the products you purchase

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and user experience

  • Offer personalised promotions and product recommendations

  • Send marketing communications (only with your consent)

  • Detect security risks and prevent fraud

  • Comply with Australian laws and regulations

3. Sharing Your Information

We may share your personal information with trusted third parties, including:

3.1 Service Providers

  • Payment processors (e.g., PayPal, Wix Payments, Stripe, Square)

  • Delivery and logistics partners (e.g., Australia Post, couriers)

  • Website hosting and analytics providers (e.g., Wix, Google Analytics)

  • Email marketing services

These third parties only receive information necessary to perform their services.

3.2 Legal Requirements

We may disclose information if required to comply with:

  • Australian laws

  • Court orders

  • Law enforcement requests

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your cart items

  • Analyse site traffic

  • Personalise content and ads

You can adjust your cookie settings in your browser at any time.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification

  • Disclosure

Your data is stored securely through our website platform (Wix) and third-party service providers.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information (unless legally required to keep it)

  • Opt-out of marketing communications at any time

  • Withdraw consent for data processing

 

To request access or updates, contact us at:
📧 goldencharm.beauty@gmail.com

7. Payment Security

We never store your full payment details.
All payment transactions are encrypted and processed through secure, PCI-compliant providers such as:

  • Wix Payments

  • PayPal

  • Stripe

  • Square

8. Marketing Communications

If you opt in to receive marketing emails or SMS messages:

  • You can unsubscribe anytime using the link in the message

  • Or contact us to be removed from our marketing list

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

  • Their privacy practices

  • Their content

We recommend reviewing their privacy policies before providing personal information.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
The updated version will be posted on our website with the “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

​

📧 goldencharm.beauty@com.au
📍 Point Cook, Victoria, Australia
🌐 https://www.goldencharm.beauty

bottom of page