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Accessibility Policy

Last Updated: 21/11/2025

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Golden Charm Beauty is committed to ensuring that our website is accessible and usable for all customers, including people with disabilities. We strive to provide an inclusive online experience and follow best practices outlined in the Web Content Accessibility Guidelines (WCAG) 2.1.

 

This Accessibility Policy explains the steps we take to improve accessibility and the support options available to our customers.

1. Our Commitment to Accessibility

We aim to make the Golden Charm Beauty website accessible so that all customers can:

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  • Browse products

  • Read product descriptions

  • Place online orders

  • Contact our team

  • Use our site’s features without barriers

 

We aim to meet or exceed WCAG 2.1 Level AA standards wherever possible.

2. Accessibility Features on Our Website

Our Wix website includes the following accessibility measures:

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2.1 Visual Design
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  • High-contrast text for readability

  • Clear, legible typography

  • Consistent layout and navigation

  • Alt-text for meaningful images

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2.2 Screen Reader Compatibility

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The website is compatible with commonly used screen readers and assistive technologies. Where possible, we ensure:

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  • Proper heading structure

  • Descriptive links

  • Form fields with associated labels

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2.3 Keyboard Navigation

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Users can navigate major parts of the site using a keyboard alone.
This includes:

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  • Menu navigation

  • Buttons and links

  • Forms

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2.4 Mobile Accessibility

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Our site uses responsive design to ensure accessibility on:

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  • Smartphones

  • Tablets

  • Desktops

3. Ongoing Improvements

We continuously review and update our site to improve accessibility by:

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  • Regularly testing pages

  • Evaluating new content for accessibility compliance

  • Fixing identified issues promptly

  • Using Wix tools that support accessible design

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Accessibility is an ongoing effort, and we welcome feedback from users.

4. Third-Party Content

Some content or tools on our website may be provided by third parties (e.g., payment providers, embedded plugins).
We cannot control the accessibility of third-party elements, but we aim to work with vendors that support accessible experiences.

5. Feedback & Support

If you experience difficulty accessing any part of our website or need assistance:

📧 goldencharm.beauty@gmail.com

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We aim to respond within 1–2 business days.

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When contacting us, you may provide:

  • A description of the issue

  • The page or product you were trying to access

  • The device and browser you were using

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We will do our best to provide an accessible alternative or fix the issue promptly.

6. Alternative Access Options

If you are unable to complete a purchase or access information online, we can assist by:

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  • Providing product information via email

  • Helping you complete an order manually

  • Answering accessibility-related questions

7. Policy Updates

We may update this Accessibility Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

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